Terms and conditions

These terms apply to every order placed on lyssna-acoustics.com. Please read them before you order: by placing an order, you agree to them. Nothing in these terms limits the rights you have as a consumer under the law.

Who we are

Lyssna Acoustics
Paltrokmolen 21
3281 MG Numansdorp
The Netherlands

Chamber of Commerce (KvK): 99301091
VAT number: NL868923874B01
Email: info@lyssna-acoustics.com
Phone: +31 (0)10 760 0190

Our showroom in Numansdorp is open by appointment.

Where we deliver

We sell to customers in the European Union, with the exception of Malta and Cyprus. These terms are written for consumers. If you buy as a business, the right of withdrawal (see below) does not apply.

How a pre-order works

Our speakers are made in production runs. When you pre-order, you buy a product that is still being made.

• Orders placed up to and including the order deadline shown on our website (currently 15 January 2027) are part of the first production run. The estimated delivery for that run is end of February / early March 2027.
• Orders placed after the deadline go into the next production run. The expected delivery time is shown on the product page when you order.
• Delivery dates are estimates. We keep you informed by email about the progress of production and about any change to the expected delivery.
• If we cannot deliver within eight weeks after the end of the estimated delivery period, you may cancel your order free of charge. We then refund everything you have paid within 14 days.

Signed Edition. The Signed Edition is limited to five sets per version. Each set is signed by the makers and comes with a certificate. Sets are allocated in order of payment of the deposit; once they are gone, they are gone.

Prices

• All prices are in euros and include VAT. You pay the same price in every country we deliver to.
• The pre-order price applies to orders placed up to and including the order deadline. After that, prices change as shown on our website.
• The price in your order confirmation is the price you pay. A later price change, up or down, does not affect an order you have already placed.
• Shipping is free in the Netherlands and Belgium. Elsewhere in the EU we charge €65 per order. Collecting your order at our showroom is always free.
• If a price on our website is obviously wrong (for example because of a typing error), we will contact you before processing the order.

Ordering and payment

• Your order is final once you receive our order confirmation by email.
• When you order, you pay a deposit of 50% of the total, including shipping. Payment is handled securely by our payment provider Mollie.
• Shortly before delivery, we email you a secure payment link for the remaining 50%. Please pay it within 14 days. If you collect your speakers at our showroom, you can also pay the remainder there by card.
• We ship your order as soon as we have received the remaining payment.
• If the remainder has not been paid within 14 days after a reminder, we may cancel the order. In that case we refund your deposit within 14 days.

Delivery and collection

• We deliver to the address you give at checkout. The risk of loss or damage passes to you when you, or someone you have designated, receive the products.
• Please check the packaging when it arrives and let us know as soon as possible if anything is damaged, preferably with photos. This helps us settle it quickly with the carrier; it does not limit your rights.
• If you have chosen to collect your order, we will contact you when it is ready to make an appointment at our showroom in Numansdorp.

Right of withdrawal

You may cancel your order without giving a reason:

• before delivery, at any time; we then refund everything you have paid;
• after delivery, within 14 days from the day you, or someone you have designated, receive the products. If your order is delivered in more than one shipment, the 14 days start when you receive the last one.

The right of withdrawal also applies to the Signed Edition.

How to withdraw. Send us a clear statement by email to info@lyssna-acoustics.com. You may use the model withdrawal form below, but you don’t have to. Then return the products within 14 days after you have told us.

Returning the products. You pay the direct cost of returning them. Our speakers are large and heavy: please return them in the original packaging, well protected and insured. You can also bring them back to our showroom by appointment. Ask us if you need help arranging the shipment.

Trying the products. You may unpack and try the products as you would in a shop. If the products have lost value because you handled them beyond what is needed for that, we may deduct that loss of value from your refund.

Your refund. We refund everything you have paid, including the original standard shipping cost, within 14 days after you have told us you are withdrawing. We may wait with the refund until we have received the products back, or until you have shown that you have sent them, whichever comes first. We use the same payment method you used, unless you agree to something else.

Warranty and defects

Our products must be what you ordered and work as you may reasonably expect. If they don’t, you are entitled to repair or replacement, or, if that is not possible, a price reduction or a refund. Under EU law this legal guarantee applies for at least two years after delivery; under Dutch law it can last longer, depending on how long a product of this kind may reasonably be expected to last.

Found a defect? Email us a description, with photos if you can. We respond within 14 days.

Complaints

If you are not satisfied, please let us know at info@lyssna-acoustics.com. We will answer within 14 days. If we cannot solve it together, you may take your complaint to the competent court or to a dispute resolution body in your own country.

Privacy

We use your personal data only to handle your order. Read more in our privacy policy.

Applicable law

These terms and your order are governed by Dutch law. If you live in another EU country, you keep the protection of the mandatory consumer law of that country.

Changes

We may update these terms. Your order is always governed by the terms that applied when you placed it.

Model withdrawal form

Only fill in and return this form if you want to withdraw from your order.

To: Lyssna Acoustics, Paltrokmolen 21, 3281 MG Numansdorp, The Netherlands, info@lyssna-acoustics.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.